No. of Relevant Experience : 4 - 6 Years

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service.

Key Responsibilities:

• Manage bookings which include domestic, international flights & Rail.
• Provide information on products/services- Visa, forex, Health Regulations/ Insurance
• Handle refund and cancellation of Domestic/International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Follow communication “scripts” when handling different topics
• Co-ordinate with client/implant/servicing team.
• Assistance in follow up with invoicing and recoveries
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Build sustainable relationships and engage customers by going extra mile

Competencies:

• Effective communication skills along with active listening
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Ability to interact, communicate and negotiate effectively
• Ability to multi-task, set priorities and manage time effectively
• Sound knowledge of domestic and international travel trends
• Passionate interest in geography, strong domestic and international travel knowledge.
• Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

• Graduate with Diploma in Travel & Tourism Preferred

Experience:

Total 4-6 years of relevant experience with a Travel Management Company.

Job Discription:

• Position: MICE Sales Manager
• Division: CORP
• Department : Sales
• Location: Bengaluru
• Job Type : Full Time
• No. of Relevant Experience : 7-12 Years

Position Overview:

The Sales Manager – MICE will be responsible for developing new MICE business opportunities and expand customer base. He should also be able to maximize up selling opportunities and forge / develop close business relationships with key decision makers in target organizations. The ideal candidate should have a proven track record in new client acquisition & exceeding targets.

Key Accountabilities:

• Build account strategy & implement/develop the necessary sales actions to increase the key accounts revenue. Management of a personal portfolio of prospect & suspect Corporate & MICE accounts,
• Responsible for developing new business opportunities and expand customer base in order to achieve sales target in a competitive environment.
• Implement and execute all sales objectives and action plans to reach and exceed set targets.
• Maximize up selling opportunities by proposing additional events and activities suitable and complimenting to the current clients.
• Maintain a strong pipeline of prospects and follow the sales process with the required rigour.
• Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives.
• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers.
• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.
• Responsibility for ensuring monthly, yearly sales statistics/forecasts and any other information as required in a timely manner

Key Skills:

• Have a proven track record in exceeding target with the ability of identify, implement and execute sales stratergies.
• Highly sophisticated communication skills with proficiency in written as well as oral communications.
• Good product knowledge on Destinations and MICE group operations. Strong MICE Corporate experience and market relations.
• Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills.
• Should have an ability and past experience of successfully delivering in a fast paced dynamic environment.
• Effective networking skills

Qualification and Experience:

• Bachalor in business administration or revelent field, certification in sales or marketing will be an asset
• Reasonably travelled and strong destination knowledge.
• 7-12 years’ relevant experience in MICE Sales and Client Management. Experience preferably in TMC will be preferred.
• Familier with Sales pipeline

Job Discription:

• Position: Assistant Sales Manager / Sales Manager
• Division: Business Travel
• Department : Operations
• Location: Pune
• Job Type : Full Time
• No. of Relevant Experience : 6 - 10 Years

Position Overview:

The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans and ensuring that ITH remains competitive and innovative.

The position will be based in Pune.

Key Accountabilities

• Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
• Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
• Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
• Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis.
• Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge.
• Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
• Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery.
• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

Key Competencies

• Focus on Customer:
  Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.
• Drive for Results:
  Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.
• Lead Courageously:
  Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.
• Promote Agility and Innovation:
  Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes and solutions to improve results.
• Demonstrate Commitment:
  Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.
• Demonstrate Commitment:
  Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.

Key Skills

• Successful previous experience as a sales manager, consistently meeting or exceeding targets
• Excellent customer service skills with proven negotiation skills.
• Experience in advising and interacting at an executive level, coupled with strong relationship management, communication and influencing skills.
• Strong business sense and industry expertise
• Should have an ability and past experience of successfully delivering in a fast paced dynamic environment.
• A progressive individual who has good understanding of Technology and Analytics.
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.

Qualifications and Experience

• Bachelor’s Degree and preferably an MBA in Sales & Marketing
• 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
• Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com

Job Discription:

• Position: Manager TAS
• Division: CORP
• Location: Delhi (Corporate Office)
• Job Type : Full Time
• No. of Relevant Experience : 7 - 12 Years
• Grade : 10-11
• CTC : 9 -10 LACS

Roles & Responsibilities:

• Escalation Management Skills to deal with Guests
• Team Management Skills to lead the Team
• Developing relationships with key decision makers
• Client Management Skills
• Corporate VIP Travel group handling
• Vendor Management
• Knowledge of Excel to make various reports like Sales, Billing Settlement and Reconciliation

Pre –requisites

• Well -travelled and strong destination and Hotel knowledge of India and abroad
• Atleast 5-8 regular clients that can be migrated to ITH
• Atleast 5-8 yrs experience in International /Domestic hotel booking experience

Qualifications and Experience

• Bachelor in business administration or relevant field; certification in sales or marketing will be an asset
• Reasonably travelled and strong destination knowledge.
• 7-12 years’ relevant experience in MICE Operations and Client Management. Experience preferably in TMC will be preferred.
• Familiar with Client Management

Job Discription:

• Position: Travel Consultant
• Division: Bussiness Travel
• Department : Operations
• Location: Bengaluru
• Job Type : Full Time
• No. of Relevant Experience : 4- 7 Years
• Reports To : Operations Manager / BM

Role Description:

Sr. Executive / Supervisor is responsible for;

• Create the optimal rental experience by maximizing on service opportunities for every customer
• Dealing with customer enquiries about the availability and cost of vehicles. Advise on and sell optional extras to the customer according to his/her needs
• Advise as an expert on all vehicles in the ITH fleet, all protection items, and all extras
• Make expert recommendations and present every product to every customer every time
• Ensure all the bookings from clients / branch offices are properly recorded and actioned smoothly.
• Ensure the time management of handing over the car to client without any delay
• Send SMS to all the clients regarding booking details.
• Allotment of cars as per client requirements
• Ensure duty slip are generated through software are available
• Handle customer complaints with professionalism and confidence
• Handle all telephone and email inquiries in a friendly and helpful manner

Competencies:

• Preferably from the Car rental industry
• Good communication skills & pleasing personality Possesses exceptional interpersonal and relationship building skills required
• Customer service orientation
• Must be able to work a flexible schedule including day and/or evening hours, including weekends
• Must have the ability to manage stressful or unusual situations in order to maintain good customer service

Educational Qualification:

• Graduate / Hotel Management

Experience:

Must have 4 – 7 years of experience in a reputed car rental company in the field of operating and leasing cars.