Life at ITH

International Travel House Limited (ITH) prides itself as an 'Employer of Choice' - with its inherent / inherited Values from its Parent (ITC Ltd) of Trusteeship, Respect & Governance; and in parallel embracing the spirit of making employees prosper around the three Industry anchors of - Land (Belongingness), Air (Growth), & Water (Freedom to flow & foster life).

ITH is one of the only enterprise level Travel Management Company - that straddles all segments & solutions with respect to- Surface Transport, Air Travel & Sea Cruises - thereby generating meaningful employment & careers to more than 3000+ people in India.

Our Practices : Walk the Talk 

We strive to innovate and institute simple yet impactful beliefs & practices, some of which are captured.

Land
'ITH Runway' is our formal mode of 'connecting' & sharing company developments, with employees spread across multiple locations.

The Business Leadership has an Annual 'Grand-Slam' planning, review & recognition event - which is built on the core numeric metrics of - Customer, Employees & Owners/Shareholders.

Air
'Wings' - is an internal job posting and progression program for grooming high potential associates into young managers.

MAP (Management Acceleration Program) - is an in-house initiative to identify promising talent and invest in them vide management training modules & workshops.

Water (Fostering Next Gen)
SEED (Skill Enhancement & Employment Development) - is an effort to provide employment opportunities (as Executive & Officer Trainees) & impart employable skills to college graduates & post graduates to shape their Careers in the Travel & Tourism sector.

ITH also fosters and promotes Corporate and Individual responsibility towards Environment & Community - vide monthly 'Unplugged' activities of - Green/Plantation drives, NGO connect, Donation camps, etc.

Why Us

Our Beliefs

  • We win as a team; respect everyone
  • Colour outside the lines
  • Think & embrace change, it's the only constant
  • The ethical choice is the right one
  • Smart risks are worth taking
  • Take ownership; make it happen

Our Policy Benefits

  • Comprehensive
    Medical Coverage

  • Superannuation
    Benefits (PF, Gratuity)

  • Leave Travel
    Allowance

  • Rewards
    & Recognition

Opportunities

ITH welcomes people passionate to make a mark - across functions of product, sales, supply-chain, MICE, Operations, finance or people.

Travel Consultant - Gurgaon

No. of Relevant Experience : 4 - 6 Years

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service.

Key Responsibilities:

  • Manage bookings which include domestic, international flights & Rail.
  • Provide information on products/services- Visa, forex, Health Regulations/ Insurance
  • Handle refund and cancellation of Domestic/International air tickets.
  • Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
  • Follow communication “scripts” when handling different topics
  • Co-ordinate with client/implant/servicing team.
  • Assistance in follow up with invoicing and recoveries
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
  • Build sustainable relationships and engage customers by going extra mile

Competencies:

  • Effective communication skills along with active listening
  • Excellent knowledge of computer reservations systems, GDS systems and e-travelling
  • Ability to interact, communicate and negotiate effectively
  • Ability to multi-task, set priorities and manage time effectively
  • Sound knowledge of domestic and international travel trends
  • Passionate interest in geography, strong domestic and international travel knowledge.
  • Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

  • Graduate with Diploma in Travel & Tourism Preferred

Experience:

Total 4-6 years of relevant experience with a Travel Management Company.


Apply Now

Travel Consultant - Bengaluru

No. of Relevant Experience : 4 - 6 Years

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service.

Key Responsibilities:

  • Manage bookings which include domestic, international flights & Rail.
  • Provide information on products/services- Visa, forex, Health Regulations/ Insurance
  • Handle refund and cancellation of Domestic/International air tickets.
  • Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
  • Follow communication “scripts” when handling different topics
  • Co-ordinate with client/implant/servicing team.
  • Assistance in follow up with invoicing and recoveries
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
  • Build sustainable relationships and engage customers by going extra mile

Competencies:

  • Effective communication skills along with active listening
  • Excellent knowledge of computer reservations systems, GDS systems and e-travelling
  • Ability to interact, communicate and negotiate effectively
  • Ability to multi-task, set priorities and manage time effectively
  • Sound knowledge of domestic and international travel trends
  • Passionate interest in geography, strong domestic and international travel knowledge.
  • Ability to assimilate information and to pay close attention to accuracy and detail.

Educational Qualification:

  • Graduate with Diploma in Travel & Tourism Preferred

Experience:

Total 4-6 years of relevant experience with a Travel Management Company.


Apply Now

Senior Marketing Manager - Gurugram (Corporate Office)

Position Summary:

This is a key individual contributor role that supports the CEO in developing and implementing an integrated marketing plan that delivers on business goals and strategy. The role is also responsible for providing market intelligence, customer insights and ensuring meaningful performance reporting to ensure delivery against key measures of success.

Key Responsibilities:

  • Marketing Strategy & Planning: Play a pivotal role in creating a holistic marketing plan and associated budgets in consultation with relevant internal stakeholders.
  • Brand custodianship: ensure all communication channels and collateral appropriately represent the brand identity and attributes.
  • Marketing Communications : strategize, develop and execute multi-channel brand marketing campaigns to support the brand; manage multiple communications activities, including promotional writing and design, development and management of digital communications channels, including websites, media relations ; Responsible for editorial direction, design, production and distribution of all ITH collateral.
  • Product Management: work closely with cross functional teams to identify, understand and design various product offerings to meet existing and emerging business requirements ; Support business in articulating a compelling and differentiated value proposition / assist in identifying and implementing new products, services and offers based on competitor research, market analysis and demand.
  • Partner / Affinity Marketing: manage existing partners, identify and on-board new partners and alliances to enhance reach & effectiveness of marketing campaigns and strengthen the value proposition. Collaborate internally within the larger ITC group and with other partners to cross leverage resources and maximize impact of PR & Marcom initiatives.
  • Customer Listening: Assist CEO / Business Line Leaders in managing various customer listening posts, including measuring, analysing and reporting client & customer satisfaction scores.
  • Vendor Management: provide oversight to marketing vendors consistent with agreed objectives, plans and budgets.
  • Database Management / CRM : custodian of existing database and key role in enabling CRM strategy and activities.
  • PR & Media management: Assist CEO in generating story ideas and corporate releases and oversee controlled news announcements, press releases, crisis communication etc.; Identify and help organize relevant / high impact PR events to showcase and enhance ITH image and positioning amongst key external stakeholders.
  • Performance Management: measure & monitor impact of current marketing initiatives with tracking and analysis, and optimize accordingly.

Job related Qualifications and Experience:

  • MBA / Master’s degree in Marketing, Advertising or Communications from a reputed Institute.
  • 12-15 years relevant and proven experience & exposure across multiple marketing disciplines, preferably in the services industry.
  • Knowledge of new age / emerging digital / marketing communication platforms and channels. Experience in brand management will be a plus.
  • Expertise in envisioning and defining products in response to developing opportunities and threats.
  • Demonstrated expertise in developing impactful communications with hands on ‘writing’ experience.
  • Ability to develop communication assets for the company i.e. video, graphics, copy, brochures, trade show experiences, collateral etc.

Skills and competencies:

  • Strategic thinker who can drive execution; comfortable being ‘hands-on’
  • Self-motivated individual with high result orientation and track record of exceptional individual contributor performance.
  • Adept at delivering quality outcomes in a fast-paced environment with rapidly changing priorities.
  • High customer centricity and aptitude to drive brand loyalty.
  • Excellent interpersonal skills and the ability to develop strong working relationships across all levels of the organisation and with external stakeholders.
  • Ability to communicate effectively.

Apply Now
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Our Journey at a Glance
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Clients
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