Job Description

• Position:Area Manager - Kolkata
• Division:Mobility (CRD)
• Location:Kolkata
• No. of Relevant Experience:10-15 Years

Role Description

This is a senior role & we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations at Kolkata region.

The Area Manager will be playing a catalytic role in improving business growth through sales & operational efficiency. He / She should bring the best business management practices of the Travel Industry aimed at driving business growth.

Key Responsibilities:

• Improving regional market share and driving top-line growth for the region (Kolkata) while meeting the bottom-line targets/guidelines as well.
• Managing overall P & L of the region (Kolkata)
• Delivering budget for the region, and overall management and delivery of operations for the region (Kolkata)
• Planning and implementing wining strategies for the regional market in line with the overall growth projection for the business
• Retaining existing customers and expanding new customer base by acquiring new corporate clients
• Supporting operations and Sales teams with information and understanding w.r.t rapidly changing competitive landscape, customer needs, preferences etc.
• Ensure the quality standards of process are maintained.
• Ensure the adherence to company policy with respect to clients and employees and Compliance with statutory obligations.
• Develop and sustain strong partner relationships by delivering superior customer services and delivering value added services.
• Monitor receivable as per norm.

Key Deliverables:

• Operational efficiencies to maintain quality standards.
• Increase market share of ITH in the region (Kolkata).
• Greater Customer Satisfaction & strengthened business results.

Competencies:

• Sound understanding of Mobility Business (Corporate Car Rental), and strong quantitative and conceptual abilities.
• Setting and achieving aggressive Revenue and Profitability targets.
• Sound understanding of corporate customers` segment needs and behavior
• Strong understanding of mobility products, trends and success factors
• Must possess excellent communication skill and the ability to successfully interact at all levels.
• Strong operation and leadership skill

Educational Qualification:

• MBA Preferred
• Graduate / Diploma in Travel / Tourism

Experience:

Minimum 10-15 years of experience in mobility industry, of which 4 - 5 years should be as Regional Manager in one of the reputed Car rental company with a stellar track record of success to his / her credit.

About International Travel House:

International Travel House (ITH) is one of India`s leading travel management companies, which started operation in 1981 and is the first public listed Indian travel company. ITH offers a diverse product portfolio, such as business travel management, car rental services, meetings & events, leisure travel. An ISO 9001:2015 certified company with a strong national footprint across 17 cities.

A partner in the network alliance of GlobalStar Travel Management, a worldwide travel management company which has a presence in over 55 countries, thereby extending ITH`s reach to almost all the major travel destinations of the world.

ITH`s "Responsible Travel" initiatives aim to promote the highest principles of environmental stewardship in the realm of travel. With existing and planned initiatives like adoption of Electric Vehicles and helping business to monitor & choose flight travel options with lower carbon emissions, ITH is committed to positively contribute towards the society & environment.

Driven by its philosophy of excellence in customer service and operations and keeping in pace with the ever - evolving business landscape, is focused on technology upgradation, enhanced organizational capabilities, process transformation and service excellence with an aim to be one of the India`s leading travel management companies offering best-in-class products & services, sustainable shareholder value and an exciting workplace for employees.

• Improve regional market share and drive top-line growthfor the region (Mumbai & Gujarat) while meeting the bottom-line targets/guidelines as well.
• Manage overall P&L of the region(Mumbai & Gujarat).
• Deliver budget for the regionand manage overall operations for the region (Mumbai & Gujarat).
• Plan and implement winning strategiesfor the regional market in line with the overall growth projection for the business.
• Retain existing customersand expand the new customer base by acquiring new corporate clients.
• Support operations and sales teamswith information and understanding of the rapidly changing competitive landscape, customer needs, preferences, etc.
• Ensure quality standardsof process are maintained.
• Ensure adherence to company policieswith respect to clients and employees, and compliance with statutory obligations.
• Develop and sustain strong partner relationshipsby delivering superior customer services and value-added services.
• Monitor receivablesas per norms.

• Operational efficiencies to maintain quality standards.
• Increase market share of ITH in the region (Mumbai & Gujarat).
• Greater customer satisfaction & strengthened business results.

• Sound understanding of Mobility Business (Corporate Car Rental) and strong quantitative and conceptual abilities.
• Setting and achieving aggressive revenue and profitability targets.
• Sound understanding of corporate customers` segment needs and behavior.
• Strong understanding of mobility product trends and success factors.
• Must possess excellent communication skills and the ability to successfully interact at all levels.
• Strong operation and leadership skills.

• MBA Preferred.
• Graduate / Diploma in Travel / Tourism.

• Source and acquire new businessfor the company and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
• Develop business strategies and planstowards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
• Maintain a strong pipeline of prospectsand follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
• Upsell & Cross-sell various Products/Service Offeringsof the Company to new prospects and existing clients. Proactively assess, clarify, and validate customer needs and priorities on an ongoing basis.
• Remain informed about Industry developments, RFI/RFP opportunities, Competition activity, and product knowledge.
• Develop, implement, and effectively leadthe strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
• Build & sustain productive relationshipswith existing clients, key influences, and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
• Implement a formal processfor monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction, client engagement, and program value delivery.
• Collaborate with internal stakeholdersto meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

• Focus on Customer:Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.
• Drive for Results:Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.
• Lead Courageously:Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.
• Promote Agility and Innovation:Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.
• Demonstrate Commitment:Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.
• Establish Collaborative Relationships:Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.

• Successful previous experience as a sales manager, consistently meeting or exceeding targets.
• Excellent customer service skills with proven negotiation skills.
• Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
• Strong business sense and industry expertise.
• Should have an ability and past experience of successfully delivering in a fast-paced, dynamic environment.
• A progressive individual with a good understanding of Technology and Analytics.
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.

• Bachelor’s Degreeand preferably an MBA in Sales & Marketing.
• 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
• Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com.

Job Description

• Position:Branch Manager
• Division:TRS (Business Travel)
• Location:Kolkata
• No. of Relevant Experience:10-15 Years