Life at ITH

International Travel House Limited (ITH) prides itself as an 'Employer of Choice' - with its inherent / inherited Values from its Parent (ITC Ltd) of Trusteeship, Respect & Governance; and in parallel embracing the spirit of making employees prosper around the three Industry anchors of - Land (Belongingness), Air (Growth), & Water (Freedom to flow & foster life).

ITH is one of the only enterprise level Travel Management Company - that straddles all segments & solutions with respect to- Surface Transport, Air Travel & Sea Cruises - thereby generating meaningful employment & careers to more than 3000+ people in India.

Our Practices : Walk the Talk 

We strive to innovate and institute simple yet impactful beliefs & practices, some of which are captured.

Land
'ITH Runway' is our formal mode of 'connecting' & sharing company developments, with employees spread across multiple locations.

The Business Leadership has an Annual 'Grand-Slam' planning, review & recognition event - which is built on the core numeric metrics of - Customer, Employees & Owners/Shareholders.

Air
'Wings' - is an internal job posting and progression program for grooming high potential associates into young managers.

MAP (Management Acceleration Program) - is an in-house initiative to identify promising talent and invest in them vide management training modules & workshops.

Water (Fostering Next Gen)
SEED (Skill Enhancement & Employment Development) - is an effort to provide employment opportunities (as Executive & Officer Trainees) & impart employable skills to college graduates & post graduates to shape their Careers in the Travel & Tourism sector.

ITH also fosters and promotes Corporate and Individual responsibility towards Environment & Community - vide monthly 'Unplugged' activities of - Green/Plantation drives, NGO connect, Donation camps, etc.

Why Us

Our Beliefs

  • We win as a team; respect everyone
  • Colour outside the lines
  • Think & embrace change, it's the only constant
  • The ethical choice is the right one
  • Smart risks are worth taking
  • Take ownership; make it happen

Our Policy Benefits

  • Comprehensive
    Medical Coverage

  • Superannuation
    Benefits (PF, Gratuity)

  • Leave Travel
    Allowance

  • Rewards
    & Recognition

Opportunities

ITH welcomes people passionate to make a mark - across functions of product, sales, supply-chain, MICE, Operations, finance or people.

Manager Sales - Bengaluru

Job Description

  • Position:Area Manager - Mumbai & Gujarat
  • Division: Mobility (CRD)
  • Location: Mumbai
  • No. of Relevant Experience: 10-15 Years

Role Description

This is a senior role & we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations at Mumbai & Gujarat region.

The Area Manager will be playing a catalytic role in improving business growth through sales & operational efficiency. He / She should bring the best business management practices of the Travel Industry aimed at driving business growth.

Key Responsibilities:

  • Improving regional market share and driving top-line growth for the region (Mumbai & Gujarat) while meeting the bottom-line targets/guidelines as well.
  • Managing overall P & L of the region (Mumbai & Gujarat)
  • Delivering budget for the region, and overall management and delivery of operations for the region (Mumbai & Gujarat)
  • Planning and implementing wining strategies for the regional market in line with the overall growth projection for the business
  • Retaining existing customers and expanding new customer base by acquiring new corporate clients
  • Supporting operations and Sales teams with information and understanding w.r.t rapidly changing competitive landscape, customer needs, preferences etc.
  • Ensure the quality standards of process are maintained.
  • Ensure the adherence to company policy with respect to clients and employees and Compliance with statutory obligations.
  • Develop and sustain strong partner relationships by delivering superior customer services and delivering value added services.
  • Monitor receivable as per norm.

Key Deliverables:

  • Operational efficiencies to maintain quality standards.
  • Increase market share of ITH in the region (Mumbai & Gujarat).
  • Greater Customer Satisfaction & strengthened business results.

Competencies:

  • Sound understanding of Mobility Business (Corporate Car Rental), and strong quantitative and conceptual abilities.
  • Setting and achieving aggressive Revenue and Profitability targets.
  • Sound understanding of corporate customers` segment needs and behavior
  • Strong understanding of mobility products, trends and success factors
  • Must possess excellent communication skill and the ability to successfully interact at all levels.
  • Strong operation and leadership skill

Educational Qualification:

  • MBA Preferred
  • Graduate / Diploma in Travel / Tourism

Experience:

Minimum 10-15 years of experience in mobility industry, of which 4 - 5 years should be as Regional Manager in one of the reputed Car rental company with a stellar track record of success to his / her credit.

About International Travel House:

International Travel House (ITH) is one of India`s leading travel management companies, which started operation in 1981 and is the first public listed Indian travel company. ITH offers a diverse product portfolio, such as business travel management, car rental services, meetings & events, leisure travel. An ISO 9001:2015 certified company with a strong national footprint across 17 cities.

A partner in the network alliance of GlobalStar Travel Management, a worldwide travel management company which has a presence in over 55 countries, thereby extending ITH`s reach to almost all the major travel destinations of the world.

ITH`s "Responsible Travel" initiatives aim to promote the highest principles of environmental stewardship in the realm of travel. With existing and planned initiatives like adoption of Electric Vehicles and helping business to monitor & choose flight travel options with lower carbon emissions, ITH is committed to positively contribute towards the society & environment.

Driven by its philosophy of excellence in customer service and operations and keeping in pace with the ever - evolving business landscape, is focused on technology upgradation, enhanced organizational capabilities, process transformation and service excellence with an aim to be one of the India`s leading travel management companies offering best-in-class products & services, sustainable shareholder value and an exciting workplace for employees.


Apply Now

Manager Sales MICE - Bengaluru /BOM/ KOL

Job Description

  • Position:Area Manager - Kolkata
  • Division:Mobility (CRD)
  • Location:Kolkata
  • No. of Relevant Experience:10-15 Years

Role Description

This is a senior role & we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations at Kolkata region.

The Area Manager will be playing a catalytic role in improving business growth through sales & operational efficiency. He / She should bring the best business management practices of the Travel Industry aimed at driving business growth.

Key Responsibilities:

  • Improving regional market share and driving top-line growth for the region (Kolkata) while meeting the bottom-line targets/guidelines as well.
  • Managing overall P & L of the region (Kolkata)
  • Delivering budget for the region, and overall management and delivery of operations for the region (Kolkata)
  • Planning and implementing wining strategies for the regional market in line with the overall growth projection for the business
  • Retaining existing customers and expanding new customer base by acquiring new corporate clients
  • Supporting operations and Sales teams with information and understanding w.r.t rapidly changing competitive landscape, customer needs, preferences etc.
  • Ensure the quality standards of process are maintained.
  • Ensure the adherence to company policy with respect to clients and employees and Compliance with statutory obligations.
  • Develop and sustain strong partner relationships by delivering superior customer services and delivering value added services.
  • Monitor receivable as per norm.

Key Deliverables:

  • Operational efficiencies to maintain quality standards.
  • Increase market share of ITH in the region (Kolkata).
  • Greater Customer Satisfaction & strengthened business results.

Competencies:

  • Sound understanding of Mobility Business (Corporate Car Rental), and strong quantitative and conceptual abilities.
  • Setting and achieving aggressive Revenue and Profitability targets.
  • Sound understanding of corporate customers` segment needs and behavior
  • Strong understanding of mobility products, trends and success factors
  • Must possess excellent communication skill and the ability to successfully interact at all levels.
  • Strong operation and leadership skill

Educational Qualification:

  • MBA Preferred
  • Graduate / Diploma in Travel / Tourism

Experience:

Minimum 10-15 years of experience in mobility industry, of which 4 - 5 years should be as Regional Manager in one of the reputed Car rental company with a stellar track record of success to his / her credit.

About International Travel House:

International Travel House (ITH) is one of India`s leading travel management companies, which started operation in 1981 and is the first public listed Indian travel company. ITH offers a diverse product portfolio, such as business travel management, car rental services, meetings & events, leisure travel. An ISO 9001:2015 certified company with a strong national footprint across 17 cities.

A partner in the network alliance of GlobalStar Travel Management, a worldwide travel management company which has a presence in over 55 countries, thereby extending ITH`s reach to almost all the major travel destinations of the world.

ITH`s "Responsible Travel" initiatives aim to promote the highest principles of environmental stewardship in the realm of travel. With existing and planned initiatives like adoption of Electric Vehicles and helping business to monitor & choose flight travel options with lower carbon emissions, ITH is committed to positively contribute towards the society & environment.

Driven by its philosophy of excellence in customer service and operations and keeping in pace with the ever - evolving business landscape, is focused on technology upgradation, enhanced organizational capabilities, process transformation and service excellence with an aim to be one of the India`s leading travel management companies offering best-in-class products & services, sustainable shareholder value and an exciting workplace for employees.


Apply Now

Branch Manager - Kolkata

Job Description

  • Position:Area Manager - Kolkata
  • Division: Mobility (CRD)
  • Location: Mumbai
  • No. of Relevant Experience: 10-15 Years

Role Description

This is a senior role & we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations at Mumbai & Gujarat region.

The Area Manager will be playing a catalytic role in improving business growth through sales & operational efficiency. He / She should bring the best business management practices of the Travel Industry aimed at driving business growth.

Key Responsibilities:

  • Improving regional market share and driving top-line growth for the region (Mumbai & Gujarat) while meeting the bottom-line targets/guidelines as well.
  • Managing overall P & L of the region (Mumbai & Gujarat)
  • Delivering budget for the region, and overall management and delivery of operations for the region (Mumbai & Gujarat)
  • Planning and implementing wining strategies for the regional market in line with the overall growth projection for the business
  • Retaining existing customers and expanding new customer base by acquiring new corporate clients
  • Supporting operations and Sales teams with information and understanding w.r.t rapidly changing competitive landscape, customer needs, preferences etc.
  • Ensure the quality standards of process are maintained.
  • Ensure the adherence to company policy with respect to clients and employees and Compliance with statutory obligations.
  • Develop and sustain strong partner relationships by delivering superior customer services and delivering value added services.
  • Monitor receivable as per norm.

Key Deliverables:

  • Operational efficiencies to maintain quality standards.
  • Increase market share of ITH in the region (Mumbai & Gujarat).
  • Greater Customer Satisfaction & strengthened business results.

Competencies:

  • Sound understanding of Mobility Business (Corporate Car Rental), and strong quantitative and conceptual abilities.
  • Setting and achieving aggressive Revenue and Profitability targets.
  • Sound understanding of corporate customers` segment needs and behavior
  • Strong understanding of mobility products, trends and success factors
  • Must possess excellent communication skill and the ability to successfully interact at all levels.
  • Strong operation and leadership skill

Educational Qualification:

  • MBA Preferred
  • Graduate / Diploma in Travel / Tourism

Experience:

Minimum 10-15 years of experience in mobility industry, of which 4 - 5 years should be as Regional Manager in one of the reputed Car rental company with a stellar track record of success to his / her credit.

About International Travel House:

International Travel House (ITH) is one of India`s leading travel management companies, which started operation in 1981 and is the first public listed Indian travel company. ITH offers a diverse product portfolio, such as business travel management, car rental services, meetings & events, leisure travel. An ISO 9001:2015 certified company with a strong national footprint across 17 cities.

A partner in the network alliance of GlobalStar Travel Management, a worldwide travel management company which has a presence in over 55 countries, thereby extending ITH`s reach to almost all the major travel destinations of the world.

ITH`s "Responsible Travel" initiatives aim to promote the highest principles of environmental stewardship in the realm of travel. With existing and planned initiatives like adoption of Electric Vehicles and helping business to monitor & choose flight travel options with lower carbon emissions, ITH is committed to positively contribute towards the society & environment.

Driven by its philosophy of excellence in customer service and operations and keeping in pace with the ever - evolving business landscape, is focused on technology upgradation, enhanced organizational capabilities, process transformation and service excellence with an aim to be one of the India`s leading travel management companies offering best-in-class products & services, sustainable shareholder value and an exciting workplace for employees.


Apply Now

Assistant Manager / Sales Manager - Hyderabad

Position:Assistant Sales Manager / Sales Manager
Division:CRD ( Mobility )
Location:Hyderabad
No. of Relevant Experience:5 - 8 Years
Position Overview:
The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans, and ensuring that ITH remains competitive and innovative.
The position will be based in Hyderabad.
Key Accountabilities:
  • Source and acquire new businessfor the company and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
  • Develop business strategies and planstowards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
  • Maintain a strong pipeline of prospectsand follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
  • Upsell & Cross-sell various Products/Service Offeringsof the Company to new prospects and existing clients. Proactively assess, clarify, and validate customer needs and priorities on an ongoing basis.
  • Remain informed about Industry developments, RFI/RFP opportunities, Competition activity, and product knowledge.
  • Develop, implement, and effectively leadthe strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
  • Build & sustain productive relationshipswith existing clients, key influences, and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
  • Implement a formal processfor monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction, client engagement, and program value delivery.
  • Collaborate with internal stakeholdersto meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.
Key Competencies:
  • Focus on Customer:Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.
  • Drive for Results:Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.
  • Lead Courageously:Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.
  • Promote Agility and Innovation:Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.
  • Demonstrate Commitment:Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.
  • Establish Collaborative Relationships:Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.
Key Skills:
  • Successful previous experience as a sales manager, consistently meeting or exceeding targets.
  • Excellent customer service skills with proven negotiation skills.
  • Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
  • Strong business sense and industry expertise.
  • Should have the ability and past experience of successfully delivering in a fast-paced, dynamic environment.
  • A progressive individual with a good understanding of Technology and Analytics.
  • An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
Qualifications and Experience:
  • Bachelor’s Degreeand preferably an MBA in Sales & Marketing.
  • 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
  • Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com.

Apply Now

Regional Manager - Bombay

Position:Regional Manager
Division:Mobility (CRD)
Location:Mumbai
No. of Relevant Experience:8 - 12 Years
Role Description:
This is a senior role, and we are seeking an experienced Travel Management professional who can efficiently manage all aspects of mobility operations in the Mumbai & Gujarat region. The Area Manager will play a catalytic role in improving business growth through sales & operational efficiency. He/She should bring the best business management practices of the Travel Industry aimed at driving business growth.
Key Responsibilities:
  • Improve regional market share and drive top-line growthfor the region (Mumbai & Gujarat) while meeting the bottom-line targets/guidelines as well.
  • Manage overall P&L of the region(Mumbai & Gujarat).
  • Deliver budget for the regionand manage overall operations for the region (Mumbai & Gujarat).
  • Plan and implement winning strategiesfor the regional market in line with the overall growth projection for the business.
  • Retain existing customersand expand the new customer base by acquiring new corporate clients.
  • Support operations and sales teamswith information and understanding of the rapidly changing competitive landscape, customer needs, preferences, etc.
  • Ensure quality standardsof process are maintained.
  • Ensure adherence to company policieswith respect to clients and employees, and compliance with statutory obligations.
  • Develop and sustain strong partner relationshipsby delivering superior customer services and value-added services.
  • Monitor receivablesas per norms.
Key Deliverables:
  • Operational efficiencies to maintain quality standards.
  • Increase market share of ITH in the region (Mumbai & Gujarat).
  • Greater customer satisfaction & strengthened business results.
Competencies:
  • Sound understanding of Mobility Business (Corporate Car Rental) and strong quantitative and conceptual abilities.
  • Setting and achieving aggressive revenue and profitability targets.
  • Sound understanding of corporate customers` segment needs and behavior.
  • Strong understanding of mobility product trends and success factors.
  • Must possess excellent communication skills and the ability to successfully interact at all levels.
  • Strong operation and leadership skills.
Educational Qualification:
  • MBA Preferred.
  • Graduate / Diploma in Travel / Tourism.
Experience:
Minimum 10-15 years of experience in the mobility industry, of which 4-5 years should be as a Regional Manager in a reputed car rental company, with a stellar track record of success to his/her credit.

Apply Now

Sales Manager - Mumbai

Position:Sales Manager
Division:CRD ( Mobility )
Location:Mumbai
No. of Relevant Experience:5 - 8 Years
No. of Position:2
Position Overview:
The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the Mobility business of the Company. The incumbent will also help in managing key external partners as well. The position will be based in Delhi NCR.
Key Accountabilities:
  • Source and acquire new businessfor the company and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
  • Develop business strategies and planstowards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
  • Maintain a strong pipeline of prospectsand follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
  • Upsell & Cross-sell various Products/Service Offeringsof the Company to new prospects and existing clients. Proactively assess, clarify, and validate customer needs and priorities on an ongoing basis.
  • Remain informed about Industry developments, RFI/RFP opportunities, Competition activity, and product knowledge.
  • Build relationships and manage suppliers and vendorsto deliver value to customers and meet company revenue objectives.
  • Provide effective leadership to the Sales teamand ensure Sales resources are fully aligned with the sales acquisition strategies, plans, and targets. Ensure familiarization of the sales team on new market/competitive developments, product and service enhancements.
  • Develop, implement, and effectively leadthe strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
  • Build & sustain productive relationshipswith existing clients, key influences, and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers.
  • Implement a formal processfor monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction, client engagement, and program value delivery.
  • Optimise Customer Receivablesin line with P&L objectives. Partner with Operations and Finance teams and provide required support, including internal client escalation, to ensure adherence to payment terms and containment of loss provision.
  • Collaborate with internal stakeholdersto meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.
Key Competencies:
  • Focus on Customer:Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.
  • Drive for Results:Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.
  • Lead Courageously:Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.
  • Promote Agility and Innovation:Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.
  • Demonstrate Commitment:Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.
  • Establish Collaborative Relationships:Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.
Key Skills:
  • Strong management, leadership, team-building, consulting, and negotiation skills.
  • Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
  • Should have an ability and past experience of successfully delivering in a fast-paced, dynamic environment.
  • A well-organized and self-directed individual who is a team player.
  • An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute.
  • Effective decision-maker who is agile and capable of driving and embracing changes.
  • A progressive individual with a good understanding of Technology and Analytics.
  • An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
Qualifications and Experience:
  • Bachelor’s Degree, preferably an MBA.
  • 10-15 years of relevant experience in Mobility Sales and Client Management. Experience preferably in a traditional Mobility company will be preferred.
  • A proven people leader with extensive experience managing teams is highly desirable.
  • Familiar with Sales pipeline and forecasting CRM tools, e.g., Salesforce.com.
About International Travel House:
International Travel House (ITH) is one of India’s leading travel management companies, which started operation in 1981 and is the first publicly listed Indian travel company. ITH offers a diverse product portfolio such as business travel management, car rental services, meetings & events, leisure travel. An ISO 9001:2015 certified company with a strong national footprint across 17 cities.
A partner in the network alliance of GlobalStar Travel Management, a worldwide travel management company which has a presence in over 55 countries, thereby extending ITH’s reach to almost all the major travel destinations of the world.
ITH’s ‘Responsible Travel’ initiatives aim to promote the highest principles of environmental stewardship in the realm of travel. With existing and planned initiatives like the adoption of Electric Vehicles and helping businesses monitor & choose flight travel options with lower carbon emissions, ITH is committed to positively contributing towards society & environment.
Driven by its philosophy of excellence in customer service and operations and keeping pace with the ever-evolving business landscape, ITH is focused on technology upgradation, enhanced organizational capabilities, process transformation, and service excellence with an aim to be one of India’s leading travel management companies offering best-in-class products & services, sustainable shareholder value, and an exciting workplace for employees.

Apply Now

Senior Consultant Sales - Bombay

Position:Senior Consultant Sales
Division:TRS
Location:Bombay
No. of Relevant Experience:4 - 6 Years
Position Overview:
The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans, and ensuring that ITH remains competitive and innovative.
The position will be based in Bengaluru.
Key Accountabilities:
  • Source and acquire new businessfor the company and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
  • Develop business strategies and planstowards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
  • Maintain a strong pipeline of prospectsand follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
  • Upsell & Cross-sell various Products/Service Offeringsof the Company to new prospects and existing clients. Proactively assess, clarify, and validate customer needs and priorities on an ongoing basis.
  • Remain informed about Industry developments, RFI/RFP opportunities, Competition activity, and product knowledge.
  • Develop, implement, and effectively leadthe strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
  • Build & sustain productive relationshipswith existing clients, key influences, and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
  • Implement a formal processfor monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction, client engagement, and program value delivery.
  • Collaborate with internal stakeholdersto meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.
Key Competencies:
  • Focus on Customer:Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.
  • Drive for Results:Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.
  • Lead Courageously:Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.
  • Promote Agility and Innovation:Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.
  • Demonstrate Commitment:Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.
  • Establish Collaborative Relationships:Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.
Key Skills:
  • Successful previous experience as a sales manager, consistently meeting or exceeding targets.
  • Excellent customer service skills with proven negotiation skills.
  • Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
  • Strong business sense and industry expertise.
  • Should have an ability and past experience of successfully delivering in a fast-paced, dynamic environment.
  • A progressive individual with a good understanding of Technology and Analytics.
  • An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
Qualifications and Experience:
  • Bachelor’s Degreeand preferably an MBA in Sales & Marketing.
  • 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
  • Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com.

Apply Now

Manager Sales - Mumbai

Position:Manager Sales
Division:TRS ( Corporate Sales)
Location:Mumbai
No. of Relevant Experience:6 -10 Years
Position Overview:
The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans, and ensuring that ITH remains competitive and innovative.
The position will be based in Bengaluru.
Key Accountabilities:
  • Source and acquire new businessfor the company and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
  • Develop business strategies and planstowards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
  • Maintain a strong pipeline of prospectsand follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
  • Upsell & Cross-sell various Products/Service Offeringsof the Company to new prospects and existing clients. Proactively assess, clarify, and validate customer needs and priorities on an ongoing basis.
  • Remain informed about Industry developments, RFI/RFP opportunities, Competition activity, and product knowledge.
  • Develop, implement, and effectively leadthe strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
  • Build & sustain productive relationshipswith existing clients, key influences, and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
  • Implement a formal processfor monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction, client engagement, and program value delivery.
  • Collaborate with internal stakeholdersto meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.
Key Competencies:
  • Focus on Customer:Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.
  • Drive for Results:Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.
  • Lead Courageously:Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.
  • Promote Agility and Innovation:Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.
  • Demonstrate Commitment:Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.
  • Establish Collaborative Relationships:Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.
Key Skills:
  • Successful previous experience as a sales manager, consistently meeting or exceeding targets.
  • Excellent customer service skills with proven negotiation skills.
  • Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
  • Strong business sense and industry expertise.
  • Should have an ability and past experience of successfully delivering in a fast-paced, dynamic environment.
  • A progressive individual with a good understanding of Technology and Analytics.
  • An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
Qualifications and Experience:
  • Bachelor’s Degreeand preferably an MBA in Sales & Marketing.
  • 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
  • Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com.

Apply Now

Branch Manager - Kolkata

Job Description

  • Position:Branch Manager
  • Division:TRS (Business Travel)
  • Location:Kolkata
  • No. of Relevant Experience:10-15 Years

Role Description

Branch Manager - TRS is responsible for

Operations

  • Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
  • Coordinate and integrate all functions and services in the location
  • Implement systems for smooth operation and monitor operational efficiency of the branch
  • Handle crisis situations
  • Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.

Sales & Servicing

  • Develop new clients and increase business from existing clients to meet budgeted figures
  • Collate and analyze market and performance information (MIS in the prescribed format)
  • Achieve the set targets (budget)
  • Handle major complaints

Finances

  • Prepare annual budget for the branch
  • Monitor fund flow management and practice expense control as per norm
  • Monitor receivable as per norm
  • Ensure statutory compliance
  • Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative

  • Monitor overall branch administration for branch efficiency
  • Recruitment of best-suited employees for the branch
  • Appraisal of the team to monitor their performance
  • Ensure implementation and monitor statutory compliance
  • Maintain ISO standards as per quality assurance work manual
  • Management of contractual employees

Competencies:

  • Strong Sales and Marketing skills & competencies
  • System and quality orientation
  • Market, industry, and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration

Educational Qualification:

  • Graduate / Hotel Management
  • MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company.


Apply Now

Sales Manager - Mumbai

Role Description

Branch Manager - CRD is responsible for

Operations

  • Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
  • Coordinate and integrate all functions and services in the location
  • Implement systems for smooth operation and monitor operational efficiency of the branch
  • Handle crisis situations
  • Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.

Fleet Management

  • Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies
  • Monitor proper fleet allocation to clients as per the requirement
  • Ensure fleet has required accessories as per ITH framework
  • Maintain a proper ratio of chauffeurs to fleet

Sales & Servicing

  • Develop new clients and increase business from existing clients to meet budgeted figures
  • Collate and analyze market and performance information (MIS in the prescribed format)
  • Achieve the set targets (budget)
  • Handle major complaints

Finances

  • Prepare annual budget for the branch
  • Monitor fund flow management and practice expense control as per norm
  • Monitor receivables as per norm
  • Ensure statutory compliance
  • Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative

  • Monitor overall branch administration for branch efficiency
  • Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated, and trained professionals to ensure effectiveness of the customer service function
  • Appraisal of the team to monitor their performance
  • Ensure implementation and monitor statutory compliance
  • Maintain ISO standards as per quality assurance work manual
  • Management of contractual employees

Competencies:

  • System and quality orientation
  • Market, industry, and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration

Educational Qualification:

  • Graduate / Hotel Management
  • MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.


Apply Now

Branch Manager - Chennai

Job Description

  • Position: Branch Manager
  • Division:CRD
  • Department:Operations
  • Location:Chennai
  • Job Type:Full-Time
  • Reports To:RM

Role Description

Branch Manager - CRD is responsible for

Operations

  • Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
  • Coordinate and integrate all functions and services in the location
  • Implement systems for smooth operation and monitor operational efficiency of the branch
  • Handle crisis situations
  • Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities, etc.

Fleet Management

  • Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies
  • Monitor proper fleet allocation to clients as per the requirement
  • Ensure fleet has required accessories as per ITH framework
  • Maintain a proper ratio of chauffeurs to fleet

Sales & Servicing

  • Develop new clients and increase business from existing clients to meet budgeted figures
  • Collate and analyze market and performance information (MIS in the prescribed format)
  • Achieve the set targets (budget)
  • Handle major complaints

Finances

  • Prepare annual budget for the branch
  • Monitor fund flow management and practice expense control as per norm
  • Monitor receivables as per norm
  • Ensure statutory compliance
  • Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative

  • Monitor overall branch administration for branch efficiency
  • Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated, and trained professionals to ensure effectiveness of the customer service function
  • Appraisal of the team to monitor their performance
  • Ensure implementation and monitor statutory compliance
  • Maintain ISO standards as per quality assurance work manual
  • Management of contractual employees

Competencies:

  • System and quality orientation
  • Market, industry, and trade knowledge
  • Commercial acumen
  • Leadership and people management
  • Resource control and administration

Educational Qualification:

  • Graduate / Hotel Management
  • MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.


Apply Now
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