Customer Experience

At International Travel House Limited (ITH), we understand that incredible customer service is the foundation of a sustained and successful relationship with our clients. Our customer centric approach gets us the understanding of their current needs and ensures that our strategy is backed by meticulously designed products and services. We deploy customer voice listening tools like CSAT, NPS understand our customers feedback and analyse their experiences. Basis the analysis and measurement, we take actions to achieve optimum satisfaction levels. The results of this feedback activity are based on the study of the following parameters - On- Time Performance, Responsiveness, Quality, Refer to Friend and Customer Satisfaction.

Accessibility & Responsiveness

87%
1%

Knowledge and understanding of traveler needs

88%
1%

Adherence to Client Travel Policy

87%
3%

Quality of ITH Cars / Travel Services

86%
3%

Escalation / Complaint Resolution

80%
8%

Relationship Management (At account level)

88%
8%

Emergency Travel Services

77%
5%

Overall Customer Satisfaction Score

99%
1%

*The scores are updated as per client feedback survey conducted in January 2020.

88.80%
Users will Refer ITH to Friends
Plane
Plane
Our Journey at a Glance
19
Cities
39
Offices
1000+
Employees
3000+
Clients
1mn+
Transactions
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