At International Travel House Limited (ITH), we understand that incredible customer service is the foundation of a sustained and successful relationship with our clients. Our customer centric approach gets us the understanding of their current needs and ensures that our strategy is backed by meticulously designed products and services. We deploy customer voice listening tools like CSAT, NPS understand our customers feedback and analyse their experiences. Basis the analysis and measurement, we take actions to achieve optimum satisfaction levels. The results of this feedback activity are based on the study of the following parameters - On- Time Performance, Responsiveness, Quality, Refer to Friend and Customer Satisfaction.
*The scores are updated as per client feedback survey conducted in January 2020.
"Once again I am delighted by the service provided by Travel house!A great relief to book a car from them, never really failed us even in extreme conditions.I simply love the way Travel House anticipates my travel needs! Keep it up!" Parikshit Dhingra Head of Public Affairs & Communication Novozymes South Asia Pvt. Ltd.
"I have been dealing with Travel House for more than a decade now. Our's is an MNC which is high on safety and security and must admit that Travel House has never let us down with their services and support. All these years our relationship has developed and now the understanding is such that execution is taken up with utmost responsibility and service excellence. Thank you for all your support!!!" Priyanka Sushi Administration Manager BP Exploration (Alpha) Limited