The SAFE Car Promise 2.0 re-affirms our commitment to stringent safety & hygiene protocols - that would set & raise the benchmarks for the Industry.
We reaffirm our commitment to serving you - as India’s most trusted, safe and reliable travel & mobility service provider. The well being of our guests, associates, and partners has always been of paramount importance to us.
The SAFE Car Promise Standard Operating Procedure
We have set a step-by-step procedure to be carried out by all chauffeurs in ensuring safety and hygiene for our guests.
|
Step |
Frequency |
Pre-Duty |
Chauffeur to use personal transport |
Daily |
|
Safety Briefing & Updates (red zone routes, hygiene) |
Bi-Weekly |
|
Thermal contactless temperature check |
Daily |
|
Check for active Aarogya Setu app |
Daily |
|
Wear assigned Mask & Gloves |
Daily |
|
Check amenities (Savlon sanitizer, Savlon disinfectant spray-can*) |
Every duty |
|
Clean & Disinfect the car completely – inside & outside (using Bioprotect 500* disinfectant) |
Daily |
|
Core Pre-Rental routine checklist (engine, tyres, uniform, beverages, etc) |
Every duty |
|
No newspapers or magazine folder to be kept |
Every duty |
Guest Pick-Up |
Open the Door (guest should not touch) |
Every duty |
|
Disinfect the Guest Baggage (use Savlon spray) |
Every duty |
|
Show Temperature snap to Guest |
Every duty |
|
Offer Hand-sanitizer to Guest |
Every duty |
|
Offer fresh mask to the guest (if required) |
Every duty |
|
Disinfect the indoor door handle, window button and seat with Savlon Disinfectant spray in front of guest |
|
|
Maximum Number of guest per car - as stipulated by the State / Central government |
Every duty |
|
Offer the choice between partial Window Open, or use of AC with ‘Outside’ air button switched on |
Every duty |
Guest Drop-off |
Sanitize the pen / stylus |
Every duty |
|
Open the Door for the guest |
Every duty |
|
Disinfect the door handles, window switches, seat belts, arm rest, knobs, reading material using Savlon disinfectant spray (after guest departure) |
Every duty |
Savlon / Bio-protect spray is a Surface Disinfectant (biocide or germicide) for killing 99.9% virus, bacteria, & several harmful micro-organisms.
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