The SAFE Car Promise 2.0

The SAFE Car Promise 2.0 re-affirms our commitment to stringent safety & hygiene protocols - that would set & raise the benchmarks for the Industry.

The key components of The SAFE Car Promise 2.0 include:

Vaccination of all chauffeurs with a minimum of one dose.
Experienced & trained chauffeurs with rigorous background checks and periodic certification by the National Skill Development Council.
Best maintained car fleet, straddling premium to luxury segments.
Chauffeurs and fleet teams trained with comprehensive sanitization mandates, pre & post every guest usage.
Daily thermal temperature checks for chauffeurs.
Partnership with Savlon (from ITC Ltd) a recognized & accredited hygiene trust mark - for protection from 99.9% germs including a wide range of viruses & bacteria.
Mandatory usage of medically approved masks, gloves, and sanitizers for chauffeurs.
Stringent daily deep cleaning protocols with accredited surface antimicrobials.
Strict adherence to State & Central Government guidelines for COVID-19.
Commitment to Climate wide induction of EV fleet in identified segments.

We reaffirm our commitment to serving you - as India’s most trusted, safe and reliable travel & mobility service provider. The well being of our guests, associates, and partners has always been of paramount importance to us.

The SAFE Car Promise Standard Operating Procedure

We have set a step-by-step procedure to be carried out by all chauffeurs in ensuring safety and hygiene for our guests.

	Step	Frequency
Pre-Duty	Chauffeur to use personal transport	Daily
	Safety Briefing & Updates (red zone routes, hygiene)	Bi-Weekly
	Thermal contactless temperature check	Daily
	Check for active Aarogya Setu app	Daily
	Wear assigned Mask & Gloves	Daily
	Check amenities (Savlon sanitizer, Savlon disinfectant spray-can*)	Every duty
	Clean & Disinfect the car completely – inside & outside (using Bioprotect 500* disinfectant)	Daily
	Core Pre-Rental routine checklist (engine, tyres, uniform, beverages, etc)	Every duty
	No newspapers or magazine folder to be kept	Every duty
Guest Pick-Up	Open the Door (guest should not touch)	Every duty
	Disinfect the Guest Baggage (use Savlon spray)	Every duty
	Show Temperature snap to Guest	Every duty
	Offer Hand-sanitizer to Guest	Every duty
	Offer fresh mask to the guest (if required)	Every duty
	Disinfect the indoor door handle, window button and seat with Savlon Disinfectant spray in front of guest
	Maximum Number of guest per car - as stipulated by the State / Central government	Every duty
	Offer the choice between partial Window Open, or use of AC with ‘Outside’ air button switched on	Every duty
Guest Drop-off	Sanitize the pen / stylus	Every duty
	Open the Door for the guest	Every duty
	Disinfect the door handles, window switches, seat belts, arm rest, knobs, reading material using Savlon disinfectant spray (after guest departure)	Every duty