Important Information From International Travel House Ltd.

We continue to monitor the impact of COVID-19 situation. As a responsible travel company, our primary focus is the health and safety of our clients and employees, while continuing to maintain business operations. ITH is committed to provide you with essential travel services round the clock although our operating locations across the country are closed. .

Due to this emergent situation, which has led to the cancellation of travel plans, airlines have made changes to their refund policies. The same are illustrated below for your perusal:

• In case the flight is cancelled by the airline, date change is permitted Free of Charge to a later date.

• Airlines are shifting from online processing of refunds to a manual process, leading to delays.

• Airlines are issuing refunds in the form of Credit Shell, which can be utilised by the same traveller for future travel only within a period of 6-12 months.

• For operational flights a normal refund policy will apply. This point is part of above points only not header for below points.

  • ITH will process refunds once the same is received from the airline.

  • Most airlines are giving refunds in the form of Credit Shell which can only be utilized by the same traveller (Sector can be changed).

Should you require any further information/clarification on the above, please contact your ITH Travel Experts.

We look forward to your continued patronage!!

Stay Safe and Stay Healthy.