Job Discription:

• Position: Unit Financial Controller
• Division: CRD
• Location: Bengaluru
• No. of Relevant Experience : 10 - 12 Years
• Reports To : GM - Finance

Roles & Responsibilities:

• Managing the preparation & maintenance of statutory books of accounts & financial statements including P&L Account and Balance Sheet.
• Execute and sustain the necessary processes for effective financial control and stewardship
• Maintain and monitor adherence to corporate governance and compliance with all corporate legislation and industry regulations with relevant statutory bodies and laws.
• Monitor accounts receivables and ensure creditor accounts are properly maintained and reconciled on regular basis.
• Evaluating internal control systems/ procedures to highlight shortcomings & implementing recommendations
• Plan and manage tax liabilities for the region, prepare and monitor filing of tax returns income tax, service tax, etc.
• Funds management - Monitor overall funds position of the region on regular basis
• Budgeting & MIS – Participate in the annual budgeting exercise for the region / area assigned and prepare monthly reports. Review of budget vs actual based on report back on monthly basis, analyze major variation and initiate corrective action.
• Management of cash flow reporting and develop systems to ensure accurate monthly billing.
• Support implementation of Best Practice Tools which improve the accuracy, timeliness and cost effectiveness of financial transaction processing and reporting.

Competencies:

• Good accounting skills & Strong knowledge of core finance areas.
• The person should have a strong experience of working in a professional services set up.
• Experience of handling the Finance and Accounting function independently.
• Excellent communication skills.
• Excellent Presentation Skills (PowerPoint) & proficient in Excel & Advance Excel

Educational Qualification:

• M.Com / MBA Finance
• Bachelor of Commerce (B.Com)

Experience:

10 -12 years of experience with minimum 4-5 years in corporate position or as a UFC, having good bandwidth of domain experience and knowledge preferably from a TMC.

Job Discription:

• Position: Sr. Executive / Supervisor
• Location: Delhi
• No. of Relevant Experience :4 - 6 Years

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service.

Key Responsibilities:

• Manage bookings which include domestic, international flights & Rail.
• Provide information on products/services- Visa, forex, Health Regulations/Insurance.
• Handle refund and cancellation of Domestic/International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Follow communication “scripts” when handling different topics.
• Co-ordinate with client/implant/servicing team.
• Assist in follow up with invoicing and recoveries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Build sustainable relationships and engage customers by going the extra mile.

Competencies:

• Effective communication skills along with active listening
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Ability to interact, communicate and negotiate effectively
• Ability to multi-task, set priorities and manage time effectively
• Sound knowledge of domestic and international travel trends
• Passionate interest in geography, strong domestic and international travel knowledge
• Ability to assimilate information and to pay close attention to accuracy and detail

Educational Qualification:

• Graduate with Diploma in Travel & Tourism Preferred

Experiences:

Total 4-6 years of relevant experience with a Travel Management Company.

Job Discription:

• Position: MICE Sales Manager
• Division: CORP
• Location: Delhi (Corporate Office)
• No. of Relevant Experience : 7 - 12 Years

Position Overview:

The Sales Manager – MICE will be responsible for developing new MICE business opportunities and expand customer base. He should also be able to maximize up selling opportunities and forge / develop close business relationships with key decision makers in target organizations. The ideal candidate should have a proven track record in new client acquisition & exceeding targets.

Key Accountabilities:

• Build account strategy & implement/develop the necessary sales actions to increase the key accounts revenue. Management of a personal portfolio of prospect & suspect Corporate & MICE accounts
• Responsible for developing new business opportunities and expand customer base in order to achieve sales target in a competitive environment.
• Implement and execute all sales objectives and action plans to reach and exceed set targets.
• Maximize up selling opportunities by proposing additional events and activities suitable and complimenting to the current clients.
• Maintain a strong pipeline of prospects and follow the sales process with the required rigour.
• Build relationships and manage suppliers and vendors to deliver value to customers and meet company revenue objectives.
• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Personally lead Account Reviews with large customers.
• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.
• Responsibility for ensuring monthly, yearly sales statistics/forecasts and any other information as required in a timely manner

Key Skills:

The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results.

• Have a proven track record in exceeding targets with the ability to identify, implement and execute sales strategies.
• highly sophisticated communication skills with proficiency in written as well as oral communications.
• Good product knowledge on Destinations and MICE group operations. Strong MICE Corporate experience and market relations.
• Experience in interacting at an executive level, coupled with strong relationship management, communication and influencing skills.
• Should have an ability and past experience of successfully delivering in a fast paced dynamic environment.
• Effective networking skills

Qualifications and Experience:

• Bachelor in business administration or relevant field; certification in sales or marketing will be an asset
• Reasonably travelled and strong destination knowledge.
• 7-12 years’ relevant experience in MICE Sales and Client Management. Experience preferably in TMC will be preferred.
• Familiar with Sales pipeline

Job Discription:

• Position: Branch Manager
• Division: CRD
• Department : Operations
• Location: Gujrat Region
• No. of Relevant Experience :10 - 15 Years
• Reports To : RM

Role Description

Branch Manager - CRD is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
• Coordinate and integrate all functions and services in the location
• Implement systems for smooth operation and monitor operational efficiency of the branch.
• Handle crisis situations.
• Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Fleet Management

• Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies.
• Monitor proper fleet allocation to clients as per the requirement.
• Ensure fleet has required accessories as per ITH framework.
• Maintain a proper ratio of chauffeurs to fleet.

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures.
• Collate and analyze market and performance information (MIS in the prescribed format).
• Achieve the set targets (budget).
• Handle major complaints.

Finances

• Prepare annual budget for the branch.
• Monitor fund flow management and practice expense control as per norm.
• Monitor receivables as per norm.
• Ensure statutory compliance.
• Ensure report back / MIS with analysis is sent to Corporate office.

HR & Administrative

• Monitor overall branch administration for branch efficiency.
• Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function.
• Appraisal of the team to monitor their performance.
• Ensure implementation and monitor statutory compliance.
• Maintain ISO standards as per quality assurance work manual.
• Management of contractual employees.

Competencies:

• System and quality orientation
• Market, industry, and trade knowledge
• Commercial acumen
• Leadership and people management
• Resource control and administration

Educational Qualification:

• Graduate / Hotel Management
• MBA in Marketing or Finance

Experiences:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

Job Discription:

• Position: Sales Manager
• Division: Business Travel
• Location: Bengaluru
• No. of Relevant Experience :6 - 10 Years

Position Overview:

The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans and ensuring that ITH remains competitive and innovative.

The position will be based in Bengaluru.

Key Accountabilities:

• Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
• Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
• Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
• Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis.
• Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge.
• Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
• Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery.
• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

Key Competencies:

• Focus on Customer:

  Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.

• Drive for Results:

  Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.

• Lead Courageously:

  Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.

• Promote Agility and Innovation:

  Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.

• Demonstrate Commitment:

  Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.

• Establish Collaborative Relationships:

  Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.

Key Skills:

• Successful previous experience as a sales manager, consistently meeting or exceeding targets
• Excellent customer service skills with proven negotiation skills.
• Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
• Strong business sense and industry expertise
• Should have an ability and past experience of successfully delivering in a fast-paced dynamic environment.
• A progressive individual who has a good understanding of Technology and Analytics.
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.

Qualifications and Experience:

• Bachelor’s Degree and preferably an MBA in Sales & Marketing
• 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
• Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com

Job Discription:

• Position: Assistant Sales Manager / Sales Manager
• Division: Business Travel
• Location: Pune
• No. of Relevant Experience :6 - 10 Years

Position Overview:

The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans and ensuring that ITH remains competitive and innovative.

The position will be based in Pune.

Key Accountabilities:

• Source and acquire new business: Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
• Develop business strategies: Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
• Maintain a strong pipeline of prospects: Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
• Upsell & Cross-sell: Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis.
• Remain informed: Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge.
• Lead strategic account planning: Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
• Build & sustain productive relationships: Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
• Implement a formal process: Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery.
• Collaborate with internal stakeholders: Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

Key Competencies:

• Focus on Customer:

  Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.

• Drive for Results:

  Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.

• Lead Courageously:

  Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.

• Promote Agility and Innovation:

  Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.

• Demonstrate Commitment:

  Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.

• Establish Collaborative Relationships:

  Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.

Key Skills:

• Successful previous experience as a sales manager, consistently meeting or exceeding targets
• Excellent customer service skills with proven negotiation skills.
• Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
• Strong business sense and industry expertise
• Should have an ability and past experience of successfully delivering in a fast-paced dynamic environment.
• A progressive individual who has a good understanding of Technology and Analytics.
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.

Qualifications and Experience:

• Bachelor’s Degree and preferably an MBA in Sales & Marketing
• 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
• Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com

Job Discription:

• Position: Sales Manager
• Division: Business Travel
• Location: Bengaluru
• No. of Relevant Experience :6 - 10 Years

Position Overview:

The purpose of this role is to lead profitable Sales acquisition, Client retention and expansion efforts for the TRS business (Business Travel) of the Company. The incumbent will also be responsible for maximizing our sales team potential, crafting sales plans and ensuring that ITH remains competitive and innovative.

The position will be based in Bengaluru.

Key Accountabilities:

• Source and acquire new business for the company, and consistently deliver on sales targets. Personally lead the sales efforts for large / key clients.
• Develop business strategies and plans towards profitable customer retention and expansion of ITH share in shared accounts. Own the implementation of such plans.
• Maintain a strong pipeline of prospects and follow the sales process with the required rigour. Implement a robust sales governance framework, including regular review and feedback process.
• Upsell & Cross-sell various Products/ Service Offerings of the Company to new prospects and existing clients. Proactively assess, clarify and validate customer needs and priorities on an ongoing basis.
• Remain informed about Industry developments, RFI/ RFP opportunities, Competition activity and product knowledge.
• Develop, implement and effectively lead the strategic account planning process that promotes company objectives and achievement of critical milestones. Continuously explore and implement yield improvement opportunities with clients through tactical and strategic initiatives.
• Build & sustain productive relationships with existing clients, key influences and decision makers to drive client retention and expansion efforts. Lead Account Reviews with large customers.
• Implement a formal process for monitoring and measuring customer and client satisfaction and collaborate with relevant stakeholders for achieving continuous improvement in traveller satisfaction and client engagement and program value delivery.
• Collaborate with internal stakeholders to meet shared objectives around profitable client retention and expansion. Provide regular and constructive feedback on client and customer satisfaction and other issues to internal teams and support timely resolution as necessary.

Key Competencies:

• Focus on Customer:

  Foster a customer-centric environment where the customer perspective is central to the thinking, discussions, and decisions, and ensure delivery of exceptional value to the customer.

• Drive for Results:

  Demonstrate and foster a sense of urgency, persistence, and accountability to take the actions required to achieve results.

• Lead Courageously:

  Take principled risks to do what is right, achieve personal and organizational success, and support others who do the same.

• Promote Agility and Innovation:

  Work resourcefully and model resiliency in the face of shifting priorities and demands, champion new ideas, and encourage new ways of looking at problems, processes, and solutions to improve results.

• Demonstrate Commitment:

  Model energy and optimism, and maintain composure under trying circumstances, continuously stretch oneself to grow, adapt, and adjust to meet new demands, navigate new situations, and improve results.

• Establish Collaborative Relationships:

  Reach out to develop and maintain respectful, collaborative relationships within own workgroup and across organizational boundaries.

Key Skills:

• Successful previous experience as a sales manager, consistently meeting or exceeding targets
• Excellent customer service skills with proven negotiation skills.
• Experience in advising and interacting at an executive level, coupled with strong relationship management, communication, and influencing skills.
• Strong business sense and industry expertise
• Should have an ability and past experience of successfully delivering in a fast-paced dynamic environment.
• A progressive individual who has a good understanding of Technology and Analytics.
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.

Qualifications and Experience:

• Bachelor’s Degree and preferably an MBA in Sales & Marketing
• 6-10 years relevant experience in Travel Sales and Client Management. Experience preferably in a traditional TMC will be preferred.
• Familiar with Sales pipeline and forecasting CRM tools e.g. Salesforce.com

Job Discription:

• Position: Manager- Supplier Relations
• Division: CORP
• Location: Delhi (Corporate Office)
• No. of Relevant Experience :8 - 10 Years

Position Overview:

This position will be responsible for coordinating and assisting the company’s suppliers relationship management endeavors.

The incumbent will execute a robust Supplier procurement and relationship management strategy at maximizing financial and other benefits for the Company and its clients from the supplier base.

Key Accountabilities:

• Develop a Supplier Management strategy, in sync with business goals, that maximizes hard dollar returns and soft commission benefits from ITH suppliers.
• Devise and implement new business models to drive increased supplier revenue.
• Implement contracting and reporting principles that follow best practice.
• Drive negotiations with suppliers to meet company’s financial and / or product and service objectives, and achieve best in industry deals with suppliers.
• Collaborate effectively with internal stakeholders to achieve supplier volume target for both front-end and back-end deals.
• Work with Operations team with real time data to efficiently switch traffic to preferred / priority suppliers / partners.
• Monitor and track performance against targets on a leading basis and initiate corrective actions in a timely and effective manner, internally as well as with suppliers. Ensure good practice is institutionalized.
• Orchestrate a win-win partnerships between suppliers, ITH and customers. Actively work with clients engagement teams to support Client Travel Program management objectives.
• Manage the GDS relationships and contracting process – constantly review the GDS contract and analyse them with real-time trends with an objective of renegotiations towards optimizing GDS revenue.
• Continuously identify partners / suppliers for emerging business and customer needs, consumer marketing etc.
• Build strong working relationships with Suppliers and partners to facilitate operational support, special assistance and event based negotiations e.g. MICE Group movement.
• Identify and drive marketing and PR synergies with ITH business verticals and opportunities for value creation for the ITC customer network.
• Monitor & Report environmental / industry activity and provide meaningful insights to the company executive team.

Key Working Relationships:

Close contact across all levels of the organization, primarily at leadership levels e.g. Country Management Team, Branch Managers, TRS leaders etc.

External relationship mostly with (including but not limited to):

• Airlines
• GDS Suppliers
• Hotels & Stay Suppliers
• GSAs, Aggregators, etc.
• OBT/ Self Booking Tool and Product / Development Vendors

The Position will be based at the Corporate Office in New Delhi. However, travel might be required to ITH Offices / Branches and client / supplier locations (on need basis).

Key Skills:

• Result driven
• Strategic planner with logical thinking & analytical ability
• Strong commercial acumen and ability to interpret data in an inclusive manner
• Extensive negotiation experience and ability to drive best in class “deals”
• Excellent verbal and written communication skills
• Team player, coupled with strong relationship management, collaboration and influencing skills
• Strong interpersonal skills with executive presence

Qualifications and Experience:

• 8+ Years of relevant experience in Travel Industry, preferably from aviation background
• Master’s degree / postgraduate qualification preferred
• At least 5 years’ experience in Contracting, Supplier Relations
• Knowledge of the travel supplier industry and TMC business economics
• Experience in working with suppliers / customers on integrating applications and driving user penetration

Job Discription:

• Position: Branch Manager
• Division: CRD
• Department : Operations
• Location: Ahmedabad
• No. of Relevant Experience :10 - 15 Years
• Reports To : RM

Role Description

Branch Manager - CRD is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
• Coordinate and integrate all functions and services in the location
• Implement systems for smooth operation and monitor operational efficiency of the branch.
• Handle crisis situations.
• Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Fleet Management

• Ensure fleet administration pertaining to vehicle operation is done as per ITH standards and policies.
• Monitor proper fleet allocation to clients as per the requirement.
• Ensure fleet has required accessories as per ITH framework.
• Maintain a proper ratio of chauffeurs to fleet.

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures.
• Collate and analyze market and performance information (MIS in the prescribed format).
• Achieve the set targets (budget).
• Handle major complaints.

Finances

• Prepare annual budget for the branch.
• Monitor fund flow management and practice expense control as per norm.
• Monitor receivables as per norm.
• Ensure statutory compliance.
• Ensure report back / MIS with analysis is sent to Corporate office.

HR & Administrative

• Monitor overall branch administration for branch efficiency.
• Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function.
• Appraisal of the team to monitor their performance.
• Ensure implementation and monitor statutory compliance.
• Maintain ISO standards as per quality assurance work manual.
• Management of contractual employees.

Competencies:

• System and quality orientation
• Market, industry, and trade knowledge
• Commercial acumen
• Leadership and people management
• Resource control and administration

Educational Qualification:

• Graduate / Hotel Management
• MBA in Marketing or Finance

Experiences:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

Job Discription:

• Position: Sr. Executive / Supervisor
• Location: Bengaluru
• No. of Relevant Experience :4 - 6 Years

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service.

Key Responsibilities:

• Manage bookings which include domestic, international flights & Rail.
• Provide information on products/services- Visa, forex, Health Regulations/Insurance.
• Handle refund and cancellation of Domestic/International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Follow communication “scripts” when handling different topics.
• Co-ordinate with client/implant/servicing team.
• Assist in follow up with invoicing and recoveries.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Build sustainable relationships and engage customers by going the extra mile.

Competencies:

• Effective communication skills along with active listening
• Excellent knowledge of computer reservations systems, GDS systems and e-travelling
• Ability to interact, communicate and negotiate effectively
• Ability to multi-task, set priorities and manage time effectively
• Sound knowledge of domestic and international travel trends
• Passionate interest in geography, strong domestic and international travel knowledge
• Ability to assimilate information and to pay close attention to accuracy and detail

Educational Qualification:

• Graduate with Diploma in Travel & Tourism Preferred

Experiences:

Total 4-6 years of relevant experience with a Travel Management Company.

Job Discription:

• Position: Branch Manager
• Division: TRS (Business Travel)
• Location: Kolkata
• No. of Relevant Experience :10 - 15 Years

Role Description

Branch Manager - TRS is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction and effective service recovery
• Coordinate and integrate all functions and services in the location
• Implement systems for smooth operation and monitor operational efficiency of the branch
• Handle crisis situations
• Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures
• Collate and analyze market and performance information (MIS in the prescribed format)
• Achieve the set targets (budget)
• Handle major complaints

Finances

• Prepare annual budget for the branch
• Monitor fund flow management and practice expense control as per norm
• Monitor receivables as per norm
• Ensure statutory compliance
• Ensure report back / MIS with analysis is sent to Corporate office

HR & Administrative

• Monitor overall branch administration for branch efficiency
• Recruitment of best-suited employees for the branch
• Appraisal of the team to monitor their performance
• Ensure implementation and monitor statutory compliance
• Maintain ISO standards as per quality assurance work manual
• Management of contractual employees

Key Competencies:

• Strong Sales and Marketing skills & competencies
• System and quality orientation
• Market, industry, and trade knowledge
• Commercial acumen
• Leadership and people management
• Resource control and administration

Educational Qualification:

• Graduate / Hotel Management
• MBA in Marketing or Finance

Experiences:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company.